Frequently Asked Questions
Everything you need to know about bringing Lujo luxury into your home.
What is the estimated delivery time for large furniture pieces?
Standard delivery for large furniture items typically takes 7-14 business days. White-glove delivery services are available at checkout for an additional fee, which includes assembly and removal of packaging.
Do you offer international shipping for home decor?
Yes, Lujo ships to over 50 countries. International shipping rates and delivery timelines are calculated at checkout based on the destination and weight of the items.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for all unused textiles and rugs in their original packaging. Please note that for hygiene reasons, bedding cannot be returned once the seal is broken.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your shipment in real-time.
Are your wood products sustainably sourced?
At Lujo, we are committed to sustainability. 90% of our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested responsibly from managed forests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm for eligible purchases.